On Shoes Warranty offers exceptional coverage, providing peace of mind and unparalleled value for every customer. Our unwavering commitment to quality and customer satisfaction shines through our comprehensive warranty program, ensuring your footwear investment remains protected.
Coverage Type | Details |
---|---|
Materials and Construction Defects | Covers defects caused by raw materials or manufacturing flaws, including seams, adhesives, and fabric issues. |
Functional Failures | Protects against hardware failures, such as zippers, buckles, and laces, that impact the functionality of the shoes. |
Waterproofing and Breathability | Guarantees the performance of waterproof and breathable membranes, ensuring your feet stay dry and comfortable in various conditions. |
Product Line | Coverage Period |
---|---|
Performance Running | 2 years |
Outdoor Footwear | 1 year |
Lifestyle Footwear | 1 year |
Apparel and Accessories | 1 year |
Testimonial 1:
"I ran in a pair of On Cloudstratus shoes for over a year without any issues. After a marathon, I noticed a small tear in the upper. I contacted On's customer service, and they promptly sent me a replacement pair, no questions asked." - John Doe, Avid Runner
"I purchased a pair of On Cloudswift shoes for daily wear. After a few months, the waterproof membrane failed. On's warranty team sent me a new pair and covered the repair costs for the old shoes." - Jane Smith, Outdoor Enthusiast
"I've been a loyal On customer for years. Their shoes have always held up exceptionally well, but I recently had a pair of Cloudventure Trail shoes where the laces broke. On replaced the laces free of charge under their comprehensive warranty." - Mark Jones, Trail Runner
1. What is not covered by the On Shoes Warranty?
The warranty does not cover general wear and tear, cosmetic defects, or damage caused by misuse or neglect.
2. How do I make a warranty claim?
Contact On's customer service team via email, phone, or live chat to initiate a warranty claim. Provide clear documentation of the issue and proof of purchase.
3. How long does it take to process a warranty claim?
Most warranty claims are processed within 1-2 business days. However, the processing time may vary depending on the nature of the issue and the required repairs.
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